Customer Support Around The Clock
We Work Whilst You Get On With Your Life Knowing Your AirBnB Property Is Being Safely Managed
Stand Out Competitively
Effective Listing Doesn't Mean Competing on Price
At Manatili, we specialise in AirBnB property management in NZ, ensuring your listings stand out in a competitive market..
Dedicated Customer Support
Ensuring Around The Clock Support For Your Guests
Customer Support for your Airbnb Managed listing is important as when things go wrong, they typically do so in the middle of the night, or whilst you are on a dinner date with your partner or at a family event. Your guests can reach out to us via their booking channel 24/7.
Hassle Free Airbnb Management
We can handle everything from guest communications to property upkeep. Enjoy peace of mind and increased profitability.
Support When Your Customers Need Us
Dedicated support available 24/7 to assist guests with any needs or questions whilst they stay in your Airbnb property.
Addressing Noise Complaints
We offer immediate support to neighbours if inappropriate behaviour is reported, contacting the guests directly.
Operational Savings (AKA 'doing life')
Our team saves you time, allowing you to focus on what matters. From family time to business. Invest your time wisely.
We Offer Full Airbnb Management (& Yes, other STA Channels Too!)
You can relax knowing your property is taken care of. And you can block out your own property when it suits.
Online Management
Guest Management
Low Fee - Great Savings
Fair fees; Pay one low % or fixed flat fixed fee.
Fixed Flat Fee? No Problem!
We are proud of our industry leading fees and don't hide them.
Explore dynamic marketing strategies for your holiday home, coupled with your own website with 0% commission & booking fees.
Paid Directly By The Online Travel Agencies
Why should your Airbnb property management company hold your earnings? We don't agree with it. If you choose our fixed flat fee (costing less than 2 cups of coffee a day!) we don't. The OTAs pay you directly. Don't let others skim your profit. With us, you are always in control. (Ps our fees for a typical home are under 9% commission)
Manage Your Enquiries and Bookings
Our dedicated team handles all your enquiries and bookings, as well as managing guest communications promptly & professionally, ensuring a smooth & efficient booking process. Our average response time is under 15 minutes. ( & we actively restrict auto booking to protect your property).
Marketing & Exposure
Our optimised listings and dynamic pricing strategies ensure your property stands out, attracts more bookings, and achieves higher rental rates. Let us enhance your property's visibility and appeal, driving increased revenue and occupancy across multiple OTAs (not just one or two like our competitors)
.png)
Price Optimisation
Using data-driven analysis and market trends, we adjust your rental rates in real-time to maximise revenue and occupancy. Our dynamic pricing strategy ensures your property remains competitive and attracts bookings, while also adapting to fluctuations in demand and seasonal trends.
Guest Experience
Guest experiences start prior to their stay. This is why we actively communicate with guests, not only answering any questions they may have but also letting them know we are looking forward to their visit, checking with them during their stay (and addressing any concerns they may have) and then following up afterwards to ensure 5* reviews wherever possible.
Property Care
Whilst we leave cleaning to our growing network of H.E.R.Os or work directly with your own cleaner, our tasks management software and request for photos means that we can help ensure your property is cared for like you would care for it. We can then use this information to help support claims in the unlikely event of damage being caused by a guest.
Direct Booking Functionality
Direct bookings are a great way to immediately earn more. Attract guests through the typical channels, but have them book again using your own website. This saves you around 14% in commission fees from the OTAs. Simply let guests know of your site during their stay (we recommend business cards or in information guides provided.)
Google Vacation Rentals / Google Hotel Listing
We work with Google Vacation Rentals / Google Hotels where possible, to have your property listed at the top of search results when guests are looking at prices for your accommodation. Increasingly guests search on OTA's and then go to Google for more information. Capitalise on this trend with Manatili. Service delivered by Google and subject to their T&Cs.
Our 'holiday let' Management Services
More Than Just Airbnb Management. We Deliver A Full Short Term Accommodation Management Solution
We believe in delivering the best possible experience to property owners and their visitors. Here is a small snippet of what we do,
Live & On-Boarded
Within 7 Days
We List You On Multiple Platforms
(Not Just AirBnb)
Professional Photography
Available (& Yours To Keep)
Guest Verification and Vetting
(ID & Previous Stays*)
Free Direct Booking Website
(No Commission!)
Average Guest Response Time
Just 15 minutes
.png)
Price Optimisation
Against Comparable Properties
(Not Just The Area)
Google Vacation Rental Integrated
Leverage Google To Attract More Direct Bookings
Trust Manatili to generate you more Airbnb property management revenue and protect your greatest asset.
We adopt leading techniques & strategies to increase your revenue whilst never limiting the nights you can use the property.
At Manatili, we know first impressions are everything. We ensure a smooth start to every guest's stay. But it's more than just taking reservations—our comprehensive service is designed to safeguard your property and enhance your investment.
How do guests reach out to customer support?
We connect and manage bookings through the channel in which they made the booking. This ensures the OTA has oversight of the communication should any queries arise. This is the easiest way for guests to communicate reducing the need for additional channels.
How does having 24/7 customer support benefit me as a property owner?
Having 24/7 customer support ensures that your guests receive immediate help whenever needed, which not only enhances guest satisfaction but also protects your property by swiftly addressing any issues that could escalate into more serious problems
Where are your customer service agents based?
Our roots are both here in New Zealand and Philippines. Our name originates from Tagalog (National language of the Philippines) for 'Stay'. Our support staff are as such based across both countries to cover a 24 time zone.
Support For You And Guests
From Blocking Out Dates For Yourself To Being On Call
Support allows you to also reach out whenever you want. Have a question over your breakfast or want to block out dates for family, you can reach out to support who will assist where possible of put you in contact with your customer success agent.
Your guests will benefit from quick responses and a pro-active team of individuals who seek to find a way to resolve the matter, not just read from a script. Most guests issues can be resolved quickly through empathy and simply being there.
Feedback From Those Who We Have Hosted:
We take pride in delivering exceptional property management services that exceed our clients' expectations. Here are some testimonials from guests who have stayed in a Manatili managed property. We work hard to create returning guests.
Get A Free Airbnb Property Appraisal - See How Much More You Can Earn
We are dedicated to simplifying your New Zealand Short Term (AirBnB) property management experience. With expert care and attention to detail, we handle every aspect of your property, while also increasing your revenue.
QUICKLINKS
CONTACT DETAILS
Copyright © 2024 Company All rights reserved
Made with ❤️ by the team at Manatili.com Helping Property Owners Maximise their Revenue.
Built on Manatilihub.com - The Platform For Growing Short Term Vacation Properties.
Manatili is a trading name of 1768 Degrees Ltd